Vishal Lobo, a young entrepreneur from Porbawaddo Calangute has revolutionised the smartphone market with his excellent customer service. The vision and entrepreneur skills of this young man has made Digital World the most sought after mobile store in Goa. Digital World has now become a name that is synonymous with trust, a name that has in itself became a brand. Started in 2002, Digital World has three outlets today, situated at prime locations in Panaji city. Digital World offers a range of mobile handsets of all the top brands at competitive prices.
Digital World is now starting with the first in Goa exclusive new look Samsung Smart Cafe, which will have a virtual reality (VR) section where the customers can walk in and get amazed with the all new 3D experience. The cafe will exhibit all the Samsung smartphones where one can have live demos and experience the real feel of the mobiles. As an inaugural offer Digital World will also be giving free updates to all the Samsung mobile owners who will be walking into the cafe.
For over 15 years, Digital World has been a name of trust. Differentiating from its competitor’s Digital World not only sells smartphones but is also known for its excellent after sales service. It is their after sales service that makes the customers come back and also recommend Digital World to their friends and family.
There are ups and downs in business, during the initial phase when online shopping portals had started selling mobiles at slightly cheaper rates and some people got attracted to buy from these sites at that time, there was a slight effect on the business but it soon faded away as the after sales service started becoming a headache to the customers and they returned back. “Our after sales service is the reason, even though there are many online portals selling smartphones at competitive prices, the customer chooses to buy from us. We are thankful to our esteemed customers who have shown their trust in us and helped us grow over the years and enabled us in opening our new store,” says Vishal.
There are many mobile stores in the market but the trust which has been built over the past 15 years is where Digital World stands out from the crowd. It caters to all sections of the society. It has various schemes for its customers. At the store, phones can be bought at 0% interest and at affordable installments. Customers can also opt for exchange of their old mobile handsets for new smartphones.
Digital world has the prestige of being awarded for their best sales and service for various brands like Nokia, LG, Samsung and Blackberry. Digital World has been a top retailer for multiple brands of mobile phones as well as cordless and landline phones.
Vishal along with his wife Natasha have been successfully running the store, creating new milestones in the field.